The idea to have a Citizens Advice Bureau (CAB) in Seychelles was first initiated under CEPS predecessor LUNGOS. At the first dialogue held to commemorate Constitution Day 2015, members of the platform agreed that citizens needed such a service as there was no one central location where information and support was being provided to citizens. Members brought back the initiative to set up a CAB services and requested that this new platform set it up and run it for the general public.
The first Citizens Advice Bureau in Seychelles was launched in June of 2016 by the then Vice-President, Mr. Danny Faure as part of activities to commemorate the second “Constitutional Day”. The service is rendered by the Citizens Engagement Platform Seychelles (CEPS) and the office is opened twice a week, on Wednesdays from 9 – 5pm and on Fridays from 1pm – 5pm.
CAB delivers quality advice, information and outreach services to the general public on any topic within the context of their rights and responsibilities. This generalist service works in collaboration with the CEPS Commissions to source specialists as required and where possible. It operates through three main portals: a drop in service, telephone enquiry and email enquiry. By provision of such a service, CAB in turn aspires to make an impact on policy and legislation.
The purpose of this service is to institutionalise a national Citizens Advice Bureau (CAB) in CEPS operation for the benefit of the public of the Republic of Seychelles by offering free, independent, impartial and confidential advice and information.
Until now CEPS have found it difficult to implement the project due to financial constraint. Nevertheless as this project is close to the objective of CEPS, certain modification in its implementation is envisaged.
CEPS is extracting one component of CAB which is information giving to the public on a pilot basis.
Clients report to CEPS reception area. The operator calls client in. Client’s details are entered into a log book including Name, age, National Identity Number, Address, Telephone number and the issues then action taken. Referrals slips are given when necessary.
The office is equipped with a directory of agencies providing different services including list of contact details.